plotvera

Terms of Service

Terms of Service

These terms govern your access to and use of plotvera. By creating an account or using the service you agree to them. Please read the accuracy and responsibility sections carefully: plotvera prepares documentation and evidence, but you remain responsible for your own EUDR due diligence.

Last updated 17 July 2026

1. Who we are

plotvera ("plotvera", "we", "us") is operated by Nastia Research, a company registered in France. You can reach us at [email protected]. In these terms, "you" means the person or organisation using the service.

2. The service

plotvera is a software service that helps operators and traders prepare documentation for the EU Deforestation Regulation, Regulation (EU) 2023/1115 ("EUDR"). It lets you record organisations, plots and suppliers, validate plot geometry, screen plots against satellite deforestation evidence, and assemble a due diligence document pack in the structure used by the EU TRACES system.

The service supports your compliance work. It does not perform your legal obligations for you and it does not decide whether your supply chain is compliant.

3. Accounts

You need an account to use most features. You can sign up with an email address and password or with Google sign-in. You are responsible for keeping your credentials secure and for all activity under your account. Tell us promptly at [email protected] if you believe your account has been accessed without your permission. You must be at least 18 years old and authorised to act for the organisation you register.

4. Subscriptions, credits and payment

plotvera is offered as a paid subscription and, for some features, as single-purchase credits. Payments are processed by Paddle, our Merchant of Record, which also issues your invoice. We do not receive or store your full card details.

  • Subscriptions renew automatically for the billing period you selected until you cancel. You can cancel at any time; cancellation takes effect at the end of the current paid period and stops the next renewal.
  • Single-purchase credits are consumed as you use the features they apply to. Unless stated otherwise at the point of sale, credits are non-refundable once used.
  • Prices are shown before you buy. We may change prices for future billing periods and will give reasonable notice before a change affects you.
  • Statutory withdrawal and refund rights that apply to you under your local law are not affected by this section.

5. Acceptable use

You agree not to:

  • use the service in breach of any applicable law or third-party right;
  • upload plot, supplier or organisation data you are not entitled to process, or submit knowingly false or misleading information;
  • attempt to access, disrupt or reverse engineer the service, its infrastructure or other users' data, or circumvent usage limits and security controls;
  • resell, sublicense or provide the service to third parties except as expressly permitted;
  • use automated means to place unreasonable load on the service or to scrape it without our consent.

We may suspend or limit access if we reasonably believe your use threatens the security, integrity or lawful operation of the service.

6. Accuracy and your compliance responsibility

This section is important. plotvera prepares documentation and screening evidence to support your EUDR due diligence. You, as the operator or trader, remain legally responsible for that due diligence and for the accuracy and completeness of the information you place on the EU market or in official submissions.

  • Satellite screening results, risk indicators and geometry checks are decision-support outputs. They can contain errors, gaps or false results and depend on the quality of the data you provide and of third-party datasets. They are not a determination that a plot, product or supply chain is deforestation-free or lawful.
  • You are responsible for reviewing outputs, resolving flags, and forming your own assessment before you rely on any document or submit anything to an authority.
  • Nothing in the service is legal advice. If you need advice on your obligations, consult a qualified professional.

7. What "TRACES-ready" means

Where the service describes a document or due diligence statement as "TRACES-ready", this means only that it has been prepared in the structure used by the EU TRACES system so that you can review and submit it yourself. "TRACES-ready" does not mean that anything has been submitted, filed, received, accepted, approved, or found compliant by TRACES, the European Commission, or any competent authority. Submission to TRACES, and responsibility for it, remain with you.

8. Availability

We work to keep the service available and accurate, but we provide it on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free, or that third-party data sources will always be reachable or current. We may change, suspend or discontinue features, and we may carry out maintenance that temporarily limits access.

9. Your data and content

You keep all rights in the organisation, plot, supplier and document data you put into the service. You grant us the limited rights needed to host and process that data to provide the service, including sending plot geometries to satellite screening providers for analysis as described in our Privacy Policy. You are responsible for having the rights to provide that data. We claim no ownership of your content.

10. Intellectual property

The service itself, including its software, design, text and branding, belongs to plotvera or its licensors. These terms do not transfer any of those rights to you beyond the right to use the service as intended.

11. Limitation of liability

To the fullest extent permitted by law, plotvera is not liable for indirect, incidental or consequential losses, or for loss of profit, revenue, data or goodwill, arising from your use of the service. In particular, we are not liable for regulatory findings, penalties, rejected submissions or business losses that result from your EUDR compliance decisions, since responsibility for that due diligence is yours.

To the extent our liability cannot be excluded, our total aggregate liability for any claim relating to the service is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

12. Termination

You may stop using the service and close your account at any time. We may suspend or end your access if you materially breach these terms or use the service unlawfully. On termination, your right to use the service ends; sections that by their nature should survive, including accuracy, liability and governing law, continue to apply. Export of your data on termination is described in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. If we make a material change we will take reasonable steps to notify you, for example by email or a notice in the service. Continuing to use the service after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the laws of France, without prejudice to any mandatory consumer protection rules of the country where you live. The courts of France have jurisdiction, subject to any mandatory rights you have to bring proceedings elsewhere.

15. Contact

Questions about these terms can be sent to [email protected]. Operator details are on our Legal notice page.