Refund Policy
Refund policy
How refunds work for plotvera subscriptions and pay-as-you-go filing credits. Last updated 23 July 2026.
Who processes your payment
Our order process and payments are handled by our reseller and Merchant of Record, Paddle.com. Paddle collects your payment, issues your invoice, and processes any refund back to your original payment method under the Paddle Buyer Terms. You can request a refund from us directly, and we will arrange it with Paddle; you may also contact Paddle about an order.
14-day refund guarantee
You can request a refund within 14 days of any subscription payment, whether it is a first purchase or a renewal, and we will refund it in full, no reason required. This 14-day right is consistent with the Paddle Buyer Terms, under which Paddle processes the refund, and this policy never reduces the rights those terms give you.
Subscriptions
The Trader, Pro and Business plans are recurring subscriptions billed monthly or annually in advance. You can cancel at any time from your billing settings; your subscription then stays active until the end of the period you have already paid for, and it is not renewed. Beyond the 14-day guarantee above, we do not provide pro-rata refunds for the unused part of a current billing period unless a refund is required by law. Annual plans are charged up front for the year.
Pay-as-you-go DDS credits
A pay-as-you-go Due Diligence Statement credit can be refunded on request while it is unused, including within the 14 days above. Once a credit has been consumed, meaning a Due Diligence Statement has been generated or filed with it, that credit is non-refundable, because the service it pays for has already been delivered.
Errors and duplicate charges
If you were charged in error, charged more than once for the same order, or billed after a cancellation took effect, contact us and we will correct it and refund the incorrect charge.
Your statutory rights
Nothing in this policy limits any mandatory consumer protection rights that may apply to you, and it never reduces your rights below the Paddle Buyer Terms. For a pay-as-you-go credit, note that generating or filing a statement uses the service that credit pays for, which can end an EU-style right of withdrawal for that specific credit. Your 14-day subscription refund guarantee above is unaffected.
How to request a refund
Email [email protected] with the order or receipt reference from your Paddle confirmation and a short note about what you would like refunded. Approved refunds are returned by Paddle to your original payment method, usually within a few business days depending on your bank or card provider.